Support Center

Comprehensive technical documentation and user guide for the We Arab ecosystem.

1. Identity & Access Control

Registration & OTP Protocol

Registration requires a valid email. OTP is mandatory for joining and password recovery only. Active sessions do not require OTP for daily use.

Profile Integrity & Metadata

Update your identity via Settings. All metadata is stripped from uploaded images to protect your location and device privacy.

Lost access to your registered email or phone?

Open Technical Ticket

2. Cyber Security & Encryption

Encryption Layers (E2EE)

We utilize AES-256 and Curve25519. Your private encryption keys never leave your device.

The Ghost Chat (Two-Way Wipe)

When you delete a chat, it is purged from both sender and receiver devices and our servers simultaneously. No recovery is possible.

3. Algorithms & Interest Cleaning

Interest Cleaning (Reset Feed)

Go to "Settings > Privacy > Reset Interests" to wipe your behavioral cache and let the algorithm learn your preferences from scratch.

The We Arab Algorithm

Our algorithm prioritizes authentic human connection over engagement bait, calculating reach based on quality interactions.

4. Content Creation & Media

1,000 Character Freedom

Express yourself with 1,000 characters, markdown formatting, and high-bitrate media (4 HD photos or 5-min 4K video).

5. Advanced Search & Discovery

Advanced Global Search

Our search engine supports exact matches and hashtag filtering using encrypted indexing to protect user identity.

6. Verification & Official Badges

Blue & Grey Shields

Blue is for verified humans; Grey is for official entities. Badges are revoked if core identity data is changed without notice.

7. Enforcement & Safety Laws

Hardware ID (HWID) Ban

Violations like extortion or hate speech lead to an HWID ban, preventing the physical device from ever accessing the platform again.

Reporting via Hash

Each post has a unique "Incident Hash". Moderators can see reported content without breaking your overall data encryption.

Think your device was banned by mistake? Appeal now.

Open Technical Ticket